FAQ – Sucker Punch Productions

Having an issue with a digital code or PlayStation Store purchase?

Please contact PlayStation Support for any questions about store purchases:

https://www.playstation.com/en-us/support/

I didn't receive my pre-order bonus code with my physical copy of the game.

Check inside of the box, the receipt or e-mail you received when you purchased the game. If you didn't receive it, please contact https://www.playstation.com/en-us/support/

My game is crashing. What should I do?

Make sure your game and PS5 console are up to date. To update your game, select the game title, hit options and check for update.

To update your PS5 console, go to system settings and check for a version update.

If I lose my save data, can I recover it?

We cannot recover save data once it’s lost.

If you boot up the game and the save data is missing, we recommend restarting your console and game to see if it pops back up.

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